Flexible maintenance packages to keep your systems running stress-free.
A maintenance agreement provides reliable support, reduces operational risk, and helps ensure your critical systems continue running smoothly. From automated system updates and proactive monitoring to dedicated consulting hours and guaranteed response times, Software for Good delivers the right level of support for your technology and organization.
With a Software for Good maintenance agreement, you’ll get:
Peace of Mind
We handle routine updates, security patches, bug fixes, and maintenance to keep your software running smoothly.
Partnership
Gain a trusted technology partner who provides thoughtful guidance and helps you make informed decisions about your digital investments.
Seamless Transitions
Our team shares knowledge and documentation internally, ensuring consistent support and minimizing disruptions.
Consistent Communication
Monthly updates keep you informed and aligned about the work that’s happening.
Security & Monitoring
Monitoring and alerts help identify potential issues early, giving you confidence that your systems remain secure, stable, and reliable.
Each maintenance package is customized based on the size and complexity of the application.
We offer a level of service that’s right for you:
- Tier 1: Essential Best for simple websites and applications
- Tier 2: Enhanced Ideal for growing platforms with custom features
- Tier 3: Dedicated Comprehensive support for business-critical digital products
- Tier 4: Retainer For clients with complex enterprise systems
Tier 1
Essential
Best for simple websites and applications
Tier 2
Enhanced
Ideal for growing platforms with custom features
Tier 3
Dedicated
Comprehensive support for business-critical digital products
Tier 4
Retainer
For clients with complex enterprise systems
Software for Good will partner with you to determine the right level of support for your software, business, and budget. While all of our maintenance agreements provide a baseline level of support, the complexity of that work increases with the complexity of your system. Each tier comes with its own service-level agreement including guaranteed response times.
Tier 1: Essential
– Perfect for smaller sites or applications
– Monthly infrastructure and security updates and patches
– Alert to urgent bugs with timely response
Tier 2: Enhanced
– Ideal for partially customized sites or applications
– Monthly infrastructure and security updates and patches
– Alert to urgent bugs with timely response
– Prompt attention to outages when hosted through Software for Good
Tier 3: Dedicated
– Guaranteed support for custom sites with complex integrations
– Monthly infrastructure and security updates and patches
– Alert to urgent bugs with timely response
– Prompt attention to outages when hosted through Software for Good
– Access to a dedicated project manager
– Notifications of updates, upgrades, and discontinued support by the vendor
Tier 4: Retainer
– Strategic, ongoing support for enterprise systems
– Monthly infrastructure and security updates and patches
– Alert to urgent bugs with timely response
– Prompt attention to outages when hosted through Software for Good
– Access to a dedicated project manager and monthly planning calls
– Notifications of updates, upgrades, and discontinued support by the vendor
– Prioritized backlog of tasks and strategic recommendations for improvements