Flexible maintenance packages keep your systems running stress-free.
A maintenance agreement provides reliable support, reduces operational risk, and helps ensure your critical systems continue running smoothly. From automated system updates and proactive monitoring to dedicated consulting hours and guaranteed response times, Software for Good delivers the right level of support for your technology and organization.
With a Software for Good maintenance agreement, you’ll get:
Peace of Mind
We handle routine updates, security patches, bug fixes, and maintenance to keep your software running smoothly.
Partnership
Gain a trusted technology partner who provides thoughtful guidance and helps you make informed decisions about your digital investments.
Seamless Transitions
Our team shares knowledge and documentation internally, ensuring consistent support and minimizing disruptions.
Consistent Communication
Monthly updates keep you informed and aligned about the work that’s happening.
Security & Monitoring
Monitoring and alerts help identify potential issues early, giving you confidence that your systems remain secure, stable, and reliable.
Each maintenance package is customized based on the size and complexity of your application.
We offer a level of service that’s right for you. Software for Good will partner with you to determine the right level of support for your software, business, and budget. All agreements provide baseline support scaling with your system complexity and including guaranteed response times.
Tier 1
Essential
Best for simple websites and applications
- Perfect for smaller sites or applications
- Monthly infrastructure and security updates and patches
- Alert to urgent bugs with timely response
Starting at $600/month
Tier 2
Enhanced
Ideal for growing platforms with custom features
- Ideal for partially customized sites or applications
- Monthly infrastructure and security updates and patches
- Alert to urgent bugs with timely response
- Prompt attention to outages when hosted through Software for Good
Starting at $1,200/month
Tier 3
Dedicated
Comprehensive support for business-critical digital products
- Guaranteed support for custom sites with complex integrations
- Monthly infrastructure and security updates and patches
- Alert to urgent bugs with timely response
- Prompt attention to outages when hosted through Software for Good
- Access to a dedicated project manager
- Notifications of updates, upgrades, and discontinued support by the vendor
Starting at $2,400/month
Tier 4
Retainer
For clients with complex enterprise systems.
- Strategic, ongoing support for enterprise systems
- Monthly infrastructure and security updates and patches
- Alert to urgent bugs with timely response
- Prompt attention to outages when hosted through Software for Good
- Access to a dedicated project manager and monthly planning calls
- Notifications of updates, upgrades, and discontinued support by the vendor
- Prioritized backlog of tasks and strategic recommendations for improvements
Need something on a smaller scale?
Reach out and let’s explore what’s possible together.